MusiciansFriend.Com Essay -- Business and Management Studies:

role playersFriend.ComMission StatementThe committee statement for histrions Friend has always been The Bestfor slight Shipped to Your Door. This is still their beau monde sloganbut their mission includes a atomic reactor of customer improvement emphasis as sound. The bon ton believes that the key to their winner started withtheir mission statement, commitment to customers, dedicated employeesthat share the vision, forming partnerships and the growth of the line of reasoning.OverviewMusicians Friend is an authorized dealer of thousands of productsfrom more than 900 different manufacturers such as Fender, Gibson,Roland, and Pearl. They are the industry leader in musical equipment,information and customer service. They are open twenty-four (24)hours per day, seven (7) days per week, and have been providing the trump products for less money to millions of musicians for more than 20years. Musicians Friend offers over 36,000 products in its mail night club catalogs and on its web site. Some of the products includeguitars, basses, keyboards, percussion, and amps, as well asrecording, mixing, lighting, and Disc Jockey equipment. Hundreds ofnew products add to the companys monthly supply scope as the companycontinues to expand its regularise of product inventory. In addition totheir expansive inventory supply, Musicians Friend offers amoney-back satisfaction and a price guaranty on every purchase. Musicians Friend prides itself on having a top-notch staff ofcustomer service people who are not only k outrightledgeable, but they in like manner snuff it and breathe the products in which they sell.HistoryMusicians Friend started reveal as a mail order catalog company in 1983by Robert and Deanna Eastman, mostly carrying reusable items such asguitar strings, guitar picks, graduate and polish cloths among otherthings. In addition, the catalog advertised some basic accessories akin instrument tuners, string winders, guitar stands, music sheetstands and tuning fork s. The catalog company started in the Eastmanshome in southern California with a couple of desks in their livingroom for the call center and order entry, which they later moved totheir garage and converted it into mini warehouse of products.The company began expanding both in size and with more products andeventually relocated their patronage to a dairy barn in southernOregon. The company ke... ...The Musicians Friend is a very costly example of a small dutydeveloping into a successful company that now includes large businesspartners. From the garage of their home, the Eastmans were able tobuild their business by combining their business models, applicationsand services on the Internet. Thus, creating a good business modelfor electronic business solutions that other businesses can follow. They also became successful by utilizing their management resourcessuch as supply chain management and customer relationship management. Musicians Friend took their business concepts, applied i t totechnology and e-business and gained a rapid change, diversity and a loyal foundation of managers and employees.Works CitedCavanaugh, William. New Definition of Diversity. ExecutiveExcellence, Jan2001, Vol. 18 anaesthetize 1, p5, 1p. Master FILE Premier on-line. EBSCOPublishing. 02/19/02 Myron, David. Workforce Optimization. Destination CRM, July 2002Negri, Richard A. Companies connection Diversity to Business Strategies.Sept. 1999Rabiee, Hamid, Dr. AICTC E-Business. July 2001.Salter, Trent. Robert Eastman. Musicians Hotline. Jan./Feb. 2002.